Refund policy

EXCHANGE / RETURN DETAILS

Here at Salty Paws Designs we want you to be completely happy with your order.  We do not offer refunds however we are happy to exchange and/or provide store credit provided you follow th e below process:

We have a 14-day return policy, please ensure you contact us within 14 days of receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

• We do not offer refunds however we are happy to exchange and/or provide store credit allowing you to choose another item, please note shipping is the responsibility of the buyer. 
• We are unable to offer exchanges or returns on used products due to hygiene and safety standards.
• Change of mind returns will not be accepted unless the item is faulty.
• We do not accept returns or exchanges on sale items. Please choose carefully!
• We do not refund the original shipping cost (unless the product is faulty) and all return shipping costs are the responsibility of the buyer.

For returns, please submit using our Returns Portal to make this easier for you and us.

Returns will need to be sent to the following address: 

Salty Paws Designs
15 Stockman Street, Kalbar  QLD  4309

Please send all return enquiries to hello@saltypawsdesign.com

DAMAGED GOODS / ISSUES

Our Salty Paws Designs products are made from high quality materials.  In saying this they are not indestructible.

Every Salty Paws product is inspected and packaged with care and attention to detail.   Please inspect your order upon delivery and contact us within 5 days of receipt if the item is defective, damaged or if you received the wrong item, that way we can evaluate the issue in a timely manner.

Faulty items will be replaced by Salty Paws Designs or you will be issued a store credit.