Refund policy

REFUND POLICY

Returns and refunds

We want you to love your Salty Paws gear.
If something’s not right, here’s how we’ll sort it.

If your item is faulty, damaged or wrong

You’re covered by the Australian Consumer Law, and we stand behind everything we make.

If your item arrives damaged, has a fault, or isn’t what you ordered, email us at hello@saltypawsdesign.com with your order number and a photo.

• For a major problem, you choose a refund or a replacement.
• For a minor problem, we’ll repair it, replace it or refund it.
• We cover the return postage on faulty items.
• This applies to sale items, Seconds and Samples too. The only exception is a flaw we told you about before you bought it.

The sooner you let us know, the faster we can fix it.

Change of mind

Changed your mind? No stress.
You can return an item for an exchange or store credit if:

• You contact us within 14 days of receiving it.
• It’s unused, with tags on and in its original packaging.
• You have your order number or proof of purchase.

Return postage is paid by you, and the original shipping cost isn’t refunded.

What we can’t take back for change of mind

• Used items. Training pouches, liners, collars and leads that have been used can’t be resold, for hygiene and safety reasons.
• Sale items.
• Seconds and Samples.

If any of these turn out to be faulty, you’re still fully covered. See above.

How to return

Start your return through our Returns Portal 

Sent it to:

Salty Paws Designs
15 Stockman Street, Kalbar  QLD  4309

We recommend tracked postage. We can't process a return that doesn't reach us.

Questions? Email hello@saltypawsdesign.com and I'll help you out.