Shipping policy

DISPATCH

Orders are packed and dispatched from Kalbar, Queensland within 2 to 4 working days.

You'll get a tracking link by email as soon as your order ships.

AUSTRALIA

Order weight	Standard	Express
Up to 400g	$10	$14
Up to 1kg	$14	$18
Over 1kg	$18	$24

Free Standard shipping on orders over $200 (except during sale events).

Delivery times depend on your location. Australia Post's current delivery times are on the Australia Post website.

UNITED STATES

Order weight	Shipping (USD)
Up to 500g	$25.95
Up to 1kg	$34.95
Up to 1.5kg	$44.95
Up to 2kg	$54.95
Up to 5kg	$89.95

Duties and taxes are calculated and paid at checkout, so there are no surprise fees when your parcel arrives.

OTHER COUNTRIES

We ship to New Zealand, Canada, the UK, Europe and much of Asia Pacific. Rates are based on weight and shown at checkout. Import duties or taxes may apply on arrival and are paid by you.

LOST OR DAMAGED IN TRANSIT

If your parcel is lost or arrives damaged, email hello@saltypawsdesign.com with your order number, plus photos if it's damaged. We'll work with Australia Post and make it right with a replacement or a refund.

UNCOLLECTED PARCELS

Australia Post holds parcels for 10 business days. If yours isn't collected, it comes back to us, and the cost of sending it again is paid by you.

CHECK YOUR DETAILS

Please make sure your address and email are correct at checkout. We can't be responsible for parcels sent to an incorrect address you've entered.

Questions? Email hello@saltypawsdesign.com.